Refund Policy

At Shayeea.com, we are committed to providing our customers with a reliable and transparent payment experience. This Refund Policy outlines the terms and conditions governing refunds for payments made through our website using international credit or debit cards (Visa / MasterCard).

1. Refund Eligibility

Refund requests may be accepted under the following circumstances:

  • The service or product paid for was not delivered as agreed.

  • A payment error occurred, such as duplicate or incorrect charges.

  • The service was canceled before it was initiated, subject to approval.

Refunds will not be issued if the service has already been fully delivered in accordance with the agreed specifications.

2. Refund Request Period

  • Customers must submit a refund request within 14 days from the date of the original payment transaction.

  • Requests submitted after this period may not be eligible for review or approval.

3. Refund Process

  • All refund requests are reviewed by the Shayeea team within 5–7 business days.

  • Once approved, the refunded amount will be returned to the original payment method used during the transaction.

  • The refunded amount may take 7–14 business days to appear in the customer’s account, depending on the issuing bank’s policies.

4. Fees and Deductions

  • If the refund is approved due to an error on our side, the full amount paid will be refunded.

  • In some cases, applicable banking or payment gateway fees may be deducted in accordance with the policies of financial institutions.

5. Order Cancellation

  • Customers may request a cancellation and refund before the service execution begins. Refund amounts may be full or partial depending on the order status.

  • No refunds or cancellations will be accepted once the service execution has started.

6. Contact Information

For any questions regarding this Refund Policy or to submit a refund request, please contact us through:

Shayeea.com reserves the right to modify or update this Refund Policy at any time. Any changes will be published on this page.

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